Refund Policy
At Khasiyat Restaurant, we strive to provide an exceptional dining experience for all our guests. We understand that there may be instances where you are not fully satisfied with your meal or service. Our refund policy outlines the conditions under which refunds will be provided.
1. General Refund Policy
1.1. Refunds will be considered on a case-by-case basis and are not guaranteed.
1.2. To be eligible for a refund, you must notify our staff of any issues with your meal or service during your visit.
2. Conditions for Refund
2.1. Quality of Food
If you are dissatisfied with the quality of your food, please inform our staff immediately. We will offer to replace the dish or provide a refund at the discretion of management.
2.2. Incorrect Orders
If you receive an incorrect order, please notify our staff promptly. We will correct the order or provide a refund if the issue cannot be resolved.
2.3. Service Issues
If you experience significant service issues, please speak with a manager. We will work to address the problem and determine if a refund or other compensation is appropriate.
3. Process for Requesting a Refund
3.1. In-Restaurant
If you encounter an issue while dining at our restaurant, please bring it to the attention of our staff immediately. We will do our best to resolve the issue on the spot.
3.2. Post-Visit
If you need to request a refund after leaving the restaurant, please contact us within 24 hours of your visit. Provide details of your experience, including the date and time of your visit, the items ordered, and the nature of the issue.
4. Refund Methods
4.1. Refunds will be issued using the original method of payment whenever possible.
4.2. For credit or debit card payments, please allow up to 7-10 business days for the refund to appear on your account.
4.3. For cash payments, refunds will be provided in cash or, if necessary, via a mailed check.
5. Changes to This Policy
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately. We encourage you to review this policy periodically to stay informed about our refund practices.
6. Contact Us
If you have any questions or concerns about our refund policy or need to request a refund, please contact us at: khasiyatorlando@yahoo.com
Thank you for choosing Khasiyat Restaurant. We appreciate your business and are committed to ensuring your satisfaction.